1. Request and event capture
Accidents, breakdowns, maintenance needs, tyre changes, and roadside requests are captured digitally so drivers, operations, and suppliers work from the same starting dataset.
Enterprise Service Layer
Manage every service flow, from claims and maintenance to assistance and field reporting, on one operational line.
The FleetMole Services area reframes the official service scope through a digital operations lens. The goal is not only to collect demand, but to make service decisions faster, more visible, and easier to measure.
Maintenance, damage, tyre, replacement, supplier, safe-driving, and telematics services are designed to work in connection with Manager, Partner, Rent, Tracker, Tyre, Trader, and AI.
Operational Services
Service layers that make every field workflow more controlled.
FleetMole service lines are designed to connect maintenance, damage, replacement, training, and supplier workflows to one operating backbone.
Damage Management
Turns the full damage process, from first notice to repair decision, into a visible and reportable flow.
- Brings files, photos, and inspection records into one stream
- Tracks repair, depreciation, and recovery steps in one scenario
- Makes cost and service performance visible at management level
Mechanical / Maintenance Management
Organizes scheduled maintenance, breakdowns, and work-order plans under central rules.
- Automates service intervals and mileage-based triggers
- Standardizes workshop routing through SLA and approval rules
- Tracks maintenance costs by vehicle and supplier
Tyre Management
Manages the tyre lifecycle together with fitting, rotation, stock, and storage workflows.
- Tracks seasonal changes and storage plans per vehicle
- Combines wear, lifecycle, and stock visibility in one flow
- Simplifies coordination between supply and field operations
Supplier Logistics Management
Makes supplier and service capacity, regional coverage, contracts, and quality standards manageable.
- Makes regional pricing and service scope comparable
- Supports routing and work-order decisions with data
- Measures supplier quality through scoring and control
Replacement Vehicle Management
Provides fast matching to preserve mobility continuity during damage, maintenance, or breakdown events.
- Tracks request, dispatch, and delivery in one flow
- Matches the best-fit vehicle by location and supplier capacity
- Reduces manual phone and email traffic for operations teams
Depreciation Loss Management
Structures post-accident depreciation cases together with financial visibility.
- Standardizes case, document, and inspection workflows
- Connects collection and reserve handling to reporting
- Links damage events with commercial decision layers
Recovery Management
Brings responsibility, collection, and case tracking into one controlled line.
- Tracks recovery files by date, status, and action
- Centralizes documents and communication history
- Makes collection performance visible for operations and finance
Assistance Services
Turns roadside assistance and urgent support into a more controlled and traceable service plan.
- Combines call, dispatch, and resolution into one record
- Creates a clear task flow between operations and suppliers
- Improves customer experience through speed and transparency
Safe Driving Training
Matches driving behavior with training needs to build risk-reduction action plans.
- Makes risky driving habits visible through scores and incidents
- Builds measurable training plans for field teams
- Helps reduce accidents and off-plan operating costs
Vehicle Tracking and Reporting
Connects live location, alerts, usage, and driving data to decision-support reporting.
- Tracks vehicle movement and field activity in real time
- Makes alarms and incidents reportable and actionable
- Turns live telemetry into operational decisions rather than passive monitoring
Flow Design
How does the service operation flow?
The FleetMole service approach treats the workflow from the moment an event occurs to the final report as one connected operational chain, not a set of disconnected tasks.
2. Smart routing and coordination
The best-fit workshop or supplier is matched through criteria such as SLA, location, capacity, vehicle segment, and service standard.
3. Approval, delivery, and reporting
Repair, delivery, return, compensation, and recovery steps become traceable, while cost, speed, and quality performance are reported consistently.
Services
Rebuild your service structure around the FleetMole operations backbone.
Instead of managing claims, maintenance, replacement, logistics, and field support as isolated functions, build them on one screen, one decision line, and one reporting standard.